Symantec Backup jobs may fail after the installation of R3

Symantec Backup fails after the installation of R3 with the error “The Logon account that was provided does not have valid credentials. Ensure that the user name and password are correct, and then try again” Error code 0xe0009b61.

First verify the user credentials by going to the selection lists. To verify the credentials,

Open Symantec backup exec and go to Job Setup Tab

In the list of backup selection lists, select the backup selection list which has failed and select the properties.

It provides the list of jobs used by the “selection list”. Click on Yes and continue.
Select the “Resource Credentials” in the left hand pane and then select “Test all” in the right hand side.

You might see an error “backup exec cannot establish a trust relationship with the remote agent because an SSL connection cannot be setup”

If you see the above error on any servers, then follow the procedure:

Logon to the server which has the above error and open the “Backup exec 2010 remote agent Utility”

Now select the publishing tab and check if “Enable the remote agent to publish information to the media servers in the list” is checked.  If yes, click on Change settings.

Now again the publishing tab window gets opened. If it is not opened, check on the system tray and click on backup agent and go to publishing tab. (You will have the option to remove all the servers listed)

Remove all the servers listed.

Now add the FQDN of the backup server and click on ok.

Perform the above procedure on all the servers.

Check again resource credentials to make sure that Symantec backup exec can connect to all the servers and run the backup job again.